About

A dad, a toolbox, and a promise to do it right.

Pro Touch didn’t start with investors, an office, or some big business plan. It started with me, a set of tools, and a phone I promised myself I would always answer.

I’m Jed. Well, my real name is Soufiane, but everybody calls me Jed, so let’s go with that. I grew up in Morocco, and about seven years ago I made our area my home. Starting over in a new country is not easy, I won’t lie about that. But I didn’t come here empty-handed. I came with a trade in my hands, and a family name to live up to.

Construction runs in my family. I’m the third generation. My grandfather built things, my dad built things, both of them real experts, the kind of men the neighbors called when something had to be done right. I grew up around their tools. I started the way kids in families like mine start, holding the flashlight and handing over wrenches. Little by little, the tools ended up in my hands.

My dad and my grandfather taught me and my brother how to fix things the right way, and they taught us something just as important: patience. Never rush a repair. Never take a shortcut because nobody’s watching. Measure twice, think it through, and treat every house like it’s your own family’s house. That was the rule at home, and honestly, it’s still the rule on every job I do.

And the more homeowners I met around our area, the more I heard the same frustration. The last guy didn’t answer. He didn’t show up. He started the job and vanished. People weren’t asking for anything fancy. They just wanted someone reliable — someone who picks up the phone, shows up when he says he will, and stands behind the work.

So on March 1, 2024, I started Pro Touch Handyman. One man, one van, and one simple rule: treat every home like it’s my own, and every customer like a neighbor. Around here, they usually are.

I’ll be honest with you the same way I’m honest with every customer: we are not the cheapest option in our area, and I don’t pretend to be. Cheap work usually costs more in the end. What you get from us is the job done right the first time — and if something isn’t right, we come back and make it right.

Today, Pro Touch is a small local crew, and I still answer the phone myself. We don’t spend a dollar on advertising. We stay booked because past customers call us back and send their friends and family our way. Our 4.9 rating on Google isn’t a marketing trick. It’s just what happens when you show up, do good work, and treat people right, one house at a time.

I’m also a dad, and that’s the most important job I have.

And I’ll admit it: I have a soft spot. Some of my favorite calls come from the elderly and disabled neighbors in our community who need something fixed to feel safe and comfortable in their own home. Helping them is honestly the best part of this job.

Our mission is simple: take care of every home like it’s our own, and every person in it like one of our own.

When you invite us into your home, that’s trust, and I don’t take it lightly. Pro Touch is a licensed and insured Washington contractor (registration PROTOTH762KL), and every job we do carries my name with it. We stand behind our work — fully, every time.

Thank you for reading, and thank you to every neighbor in our area and across our area who has trusted us with their home. We’re a young company, and we’re still writing this story — one job, one home, one relationship at a time. I hope yours is in the next chapter.

— JedOwner, Pro Touch Handyman